DOGS LOVE HOLIDAYS
Privacy Policy
Dogs Love Holidays is very serious about protecting your personal data. We treat your personal data confidentially and in accordance with statutory data protection regulations as well as this Privacy Policy.
Collection of Data
We only retain information collected directly from you, via our website or through contact via telephone or email. We store and have access to your booking details via our electronic booking system.
We may collect data when you contact us to make an enquiry by phone, email, text or otherwise.
Data is also collected; on our website by the use of cookies; via our enquiry form online; when you subscribe to our newsletter via our website; when you complete and return the enquiry form on our website and when you complete and return the booking form; when contact is made to you by us via email or telephone.
What data do we collect:
When you make an enquiry or reservation with us the data collected may include your name, address, email address, telephone number, contact details, names and contact details of other people in the party if relevant, age of other guests if relevant, holiday dates, how payment will be made/was made.
We also collect additional information to help provide guests with a better experience such as number and size of dogs and any personal preferences or requests for your stay. You can ask for this additional information to be deleted immediately after your stay.
Use of your data
We use your data to allow us to provide you, the holiday maker, with a means of renting and paying for holiday accommodation; to communicate with you about your booking and to send you marketing & promotional emails should you opt into this service by subscribing to our Newsletter via our website; offering you a personalised service and to enhance your stay by noting and fulfilling your requirements.
We use your data to improve our business offer to you and to fulfil our legal obligations. We will not pass your details on to third parties for marketing purposes unless you have expressly asked us to do so. We will only disclose data to third parties to the extent that it is necessary to run our business or comply with law (for example by court order or for the purposes of prevention of crime).
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 7 years after they stop being customers.
If you do not wish to provide your personal information to us we may not be able to provide you with the services you request.
Security of personal data:
Your data is held on paper and computer records in the business premises, which are locked when vacant. It is not passed to any third parties, except when required to by legal authorities.
We take appropriate and proportionate measures to secure your personal information and data and to protect it against unlawful use and/or accidental loss. Access to data is held by and limited to the partners of Dogs Love Holidays (Michael Meech and Mandy Locks).
Your rights:
You may request us to provide you with any personal data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity. You also have a right to request to have your personal data corrected; have your data removed or restrict or object to the processing of your data.
We only send marketing emails to people who have opted into this service by subscribing to our Newsletter via our website. Marketing & Promotional e-mails will provide a link at the end of the e-mail to unsubscribe from that service.
A note on cookies:
Websites use cookies and information gathering techniques to provide you with an enhanced user experience and to provide the website owner with a better understanding of how you use a website.
Cookies are small files that are typically created when you visit a website and are stored in the cookie directory of your computer.
You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/
Links to Other Websites
Dogs Love Holidays website may contain links to other websites of interest. However, once you have used these links to leave the site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
A note about social media:
Our website includes social media features, these features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by third parties such as Facebook. Your interactions with these features are governed by the privacy policy of the company providing it.
Sometimes we may ask to take or use photos of you or your dogs on our Social Media and/or website, whilst enjoying your stay here. These will only be shared with your verbal permission.
We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically. A link to our up-to-date Privacy Policy can be found on our website. Your continued use of the website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.
Updated: 08.04.21